Popular Questions

• Q: What do you mean “send gifts without knowing the Recipient’s address”? What sorcery is this?

  A:

  We have teamed up with Harry Potter and use magical spells and potions to obtain addresses! Just kidding.

  How it works:

  1. Buy a gift on SwiftGift
  2. After checkout, SwiftGift provides a url link to your gift (a “Magic Link”)
  3. Send this link to your Recipient (using Whatsapp, Text, FB Messenger… even using Tinder)

  • Recipient clicks the link to see your gift and provide their delivery address
  • SwiftGift dispatches your gift directly to your Recipient, as if by magic! Harry Potter would be proud!

• Q: What’s the point?

  A:

  SwiftGift works seamlessly with any messenger - allowing you to send a real physical gift instead of boring emoji or stickers.

  Now you can send gifts to anyone, without needing to know their address, or sending the gift to yourself to deliver it to them in person. Literally anyone you can send a message to, you can now send a gift too. This is a revolution!

  SwiftGift also allows you to express yourself in a powerful new way and have playful conversations with friends.

• Q: Why use SwiftGift App?

  A:

  Next time you send a Happy Birthday message on Whatsapp/Facebook: why not attach a real gift along with the words (just paste in the “Magic Link” to a real gift you have purchased)

  • Sending an “I miss you” text message? Add a box of delicious Chocolates right there in the text!
  • Celebrating a team win at the office? Add some Himalayan Rock Salt Candles right there inside the email to your colleagues
  • Matched with a cutie on Tinder? Send them some flowers right there inside the Tinder chat

  Now it is possible to send a real gift to ANYONE you can send a message to. Emoji and Stickers are so 2000-and-late. It’s all about real, physical, awesome gifts - sent in under 60 seconds, right inside ANY messenger!

  Simply buy a gift inside SwiftGift App, and paste the "Magic Link" provided at checkout right inside your chat (in Whatsapp, Facebook, etc). Your recipient provides a delivery address to SwiftGift and we dispatch your gift immediately.

• Q: Can I send gifts to people who don't have the SwiftGift App?

  A:

  Yup! You can send to literally anyone! Just get the “Magic Link” to them in any way you want (Email, Whatsapp, Facebook Messenger, Text Message… anywhere you like really - even via Tinder!)

  Recipients don’t need to have the SwiftGift app installed. The “Magic Link” can be opened from any browser, on any device or desktop.

• Q: Umm… Is it safe?

  A:

  Your safety and privacy are our top concerns. Your information is securely stored in a steel vault, on a submarine, in the middle of the Atlantic ocean, guarded by Samurai warriors in scuba gear!

  But really… We use SSL cryptographic protocols identical to those used by your bank to protect your information. We use your address solely for delivery of gifts and never share them with the sender or indeed anyone else!

• Q: Do I need Facebook to send a SwiftGift?

  A:

  Nope! The SwiftGift App is free to download, and doesn’t require registration to browse. When making a purchase you can register with just an email address (but we also offer Facebook login for those who wanna save time). Simples!

• Q: How fast can you deliver?

  A:

  Virtual delivery of your gift is instant - it happens the moment that your recipient opens their Magic Link! So you could literally be outside the door about to enter a birthday party empty-handed, and send the birthday-boy a link to his gift! This is truly last minute gifting!

  Physical delivery happens a bit later - each retailer who sells on SwiftGift has their own delivery options for you to choose from when buying your gift. All information can be found under the item description.

• Q: Do you have next day delivery?

  A:

  Some gifts are indeed available for next day delivery.

  Gentle reminder: it pretty much doesn’t matter when the physical gift arrives. Virtual delivery (the Magic Link) is instant. This is what really matters. Perfect for those last minute "oh-damn-it-I-completely-forgot" moments.

  Different merchants and items have different delivery options. Please check carefully in the item descriptions. Delivery time starts from the moment your Recipient accepts the gift (not from when you order it).

• Q: What kind of gifts do you have?

  A:

  We spend a LOT of time, searching the furthest corners of the world to get the stuff that’s hard to find. We bring into one App the latest gadgets, the coolest novelty gifts, the most desirable fashion accessories and most yummy chocs and flowers. Gifts that really WOW!

  We’ve signed up over 1,400 top brands and retailers all in a single store. From Waitrose to Harvey Nichols, from Apple to Amazon, from flying drones to inflatable flamingos - you will find something you will love!

  There is inexpensive stuff for "just-because" gifting and really fancy things for special occasions. We update our gift selection weekly, check in regularly and don’t miss out on limited edition promotions!

• Q: Do I have to pay extra to attach a personalised message? There won’t be an invoice inside my gift, will there?

  A:

  We take care of everything: Your gift will arrive with no invoice inside, and you can attach a personalised gift message too (you can even add a selfie!) - this is all included in the SwiftGift experience!

• Q: How long does the Recipient have to accept a gift?

  A:

  After you buy a gift and send the “Magic Link” to your Recipient, they have 7 days to accept. You will notified in real time (via push notifications) as they open the “Magic Link” and accept your gift!

  If the gift is not accepted within 7 days, the Magic Link expires (don’t worry, you won’t be charged a penny).

• Q: Can I send gifts abroad?

  A:

  At the top of the SwiftGift store you can find a country toggle. You will be presented with all the items that are available for delivery within the chosen country. Be sure to select the country that is the location of your Recipient (not your own location).

  Currently we have three separate stores: USA, UK and mainland Europe.

  More countries are constantly being added so watch this space!

• Q: How does payment work?

  A:

  When you check out and send a gift on SwiftGift, we only authorise your card - no charge is made. Money is only debited from your account once your Recipient accepts the gift. If your gift isn’t accepted - you won’t be charged at all.

• Q: What are Gift Coins?

  A:

  Gift Coins (GC) are the internal currency of SwiftGift. They can be redeemed at checkout for up to 50% off your basket total!

  Earn Gift Coins by sending friends Facebook invites (2,000GC) and by playing our Daily Spin&Win.

• Q: What is Spin&Win?

  A:

  Simply tap our magical “Spin&Win” wheel inside the App to win free Gift Coins. You get a free spin every 24 hours - and there is even a toggle to get reminders when the next Spin becomes available!

  There is no limit to how many times you can play and how much money you can win. So keep coming back - we’re always happy to see you!

• Q: Is SwiftGift App available on Android?

  A:

  Yep! We were so successful on the Apple App store that we couldn’t keep it a secret any more. We were voted “Best Gift App 2017”!

  SwiftGift is now available on iOS, iMessenger and Android.

• Q: What is the SwiftGift iMessage App?

  A:

  Apple asked us to build an SwiftGift iMessage App for them - and so we did. An award-winning one at that!

  You can find it in the dedicated iMessage App store on any Apple device. It works like a sticker keyboard, only instead of boring stickers you can send real physical gifts, in literally 3 taps. It’s a revolution!

• Q: I am a retailer/brand. Can I sell my stuff on SwiftGift?

  A:

  We have quality control criteria for our partners - we only work with the best! If you would like to discuss partnership contact us on info@swiftgift.me

• Q: What about your prices? Is SwiftGift more expensive than other websites?

  A:

  We are an aggregator meaning that we search the world and bring you the best items we can find - all under one roof. We display items at the same price as they are sold for by the original retailer. So a Harvey Nichols candle will cost the same on SwiftGift as on Harvey Nichols. We don’t mark up our prices, and don’t charge any hidden or additional fees. We earn our commissions directly from the retailers - not our customers!

  Don’t forget - we aren’t just an Amazon App. With SwiftGift there is additional "magic sauce" or our curation and ability to gift using Magic Links. All of this is included in the price.

• Q: What is better to give or to receive?

  A:

  The debate is still not settled. Use SwiftGift to try both, and let us know!

• Q: You want to give Jennifer some apples: You have 5 apples in one hand and 5 apples in other hand. Now what do you have?

  A:

  Very large hands

• Q: Do you support Apple and Android Pay?

  A:

  Yes we do. Proudly.

• Q: Can I pay with PayPal?

  A:

  Currently we do not support PayPal. You can pay with any Credit/Debit card or with Apple Pay.

• Q: What if my Recipient doesn’t accept my gift? Do I lose my money?

  A:

  Heavens no! Your card is authorised when you place an order and is only debited if your Recipient actually accepts the gift. If they don’t accept, you aren’t charged a penny!

  (for more details see Q: How does payment work)

• Q: What do I do if my gift has not arrived/ is damaged?

  A:

  Oh dear. We deal ruthlessly with retail partners who don’t deliver with the quality and reliability that our customers have come to expect from SwiftGift!

  If your item has not arrived as scheduled, or is damaged, please contact us via the feedback button inside the App or by email on support@swiftgift.me. Mention your order number and exactly what went wrong.

  We will get in touch with the retailer that supplied your gift, and give them a piece of our mind! We will always go the extra mile to ensure we help you resolve the problem. Our customer happiness is our absolute number 1 priority!

• Q: There has been a problem with sending the gift link. Can I re-send it?

  A:

  But of course dear Sir/Madam! After checkout you will see a screen with the “Magic Link” ready to be shared.

  Additionally, we will send you an email with your order details and the Magic Link, so you can re-send the link to your recipient as many times as you like, across any platforms you choose.

  You can send the Magic Link to their email, Facebook, Whatsapp, Text Message, Tinder... Whatever you like. As many times as you like.

• Q: Why do I need to provide my email address when placing an order for a SwiftGift?

  A:

  We will use your email address to send you a receipt of your order for your records. (Once you are a registered user, you will be able to checkout seamlessly and we will be able to give you additional perks such as gift coins and other bonuses.)

• Q: I cannot find what I am looking for in these answers.

  A:

  We have attempted to answer the most popular questions in this simple FAQ. If you have any further questions please write to us here: support@swiftgift.me

• Q: I love SwiftGift so much. It’s the best thing I have ever seen. What do I do?!

  A:

  Some people have likened SwiftGift to being “better than eating Nutella on toast… while watching the Kardashians… while on holiday at a paradise resort in the Bahamas”...

  If you do like us, please submit an App Store review. They really do help!